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1. The information collected

The information we collect on our site is located in the forms for inquiries, registration or when ordering. All required data fields are marked as such and must be filled in and the rest are marked as voluntary and are not mandatory for completion.

The information you may be asked to include the following information: name, surname, email address, postal address, telephone number, etc.


2. How the information is used

Any information we collect from you may be used in one of the following ways:
  • To process your order made on our site. (We need this information to prepare and send you the products / services you ordered.
  • Improve your experience with our site (your information helps us better meet your individual needs)
  • Improve our website (we are constantly striving to improve our services and site features based on the information and feedback we receive from you)
  • Improve customer service (your information helps us respond more effectively to your customer service and support requirements)
  • Send periodic emails (The email address you provide for order processing can be used to send information and up-to-date news / promotions related to your order or inquiry if you have agreed)

3. Is your personal information disclosed to third parties?

Collected personal information is not sold, exchanged or otherwise transferred to outsiders. It may be provided to the law enforcement authorities if requested and is necessary to comply with the law, the rules of our site or to protect the rights, property or safety of both us and others. All collected information, which is not personal or does not contain classified information, may be provided to other parties for marketing, advertising or other use.


4. Compliance with Regulation (EC) 2016/679 (GDPR)

According to the requirements of the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of Europe of 27 April 2016, which repeals EU Data Protection Directive 95/46, ESTILO "take all possible technical and organizational measures recognized by the applicable data protection law to protect all data that we can store, operate or process for our customers / users.

How we store and protect our customers' personal information:

Personal information collected through the services of Hotel "ESTILO" can be stored and processed on the territory of the Republic of Bulgaria or in any other country where Hotel "ESTILO" operates. Hotel "ESTILO" does not transfer the collected personal information to a country or jurisdiction that does not have the same high data protection requirements as the laws of Bulgaria or EU member states.

In the event of the need to transfer collected personal data and data across borders, we guarantee a high level of data protection, through contractual clauses or other instruments recognized by applicable law.

We guarantee a high level of data protection as we take the necessary steps to avoid exposing your personal information to third parties, which include the following steps:
  1. We store the collected personal information on a server located in a DATA Center with high security standards that include physical identification of access by ID card, 24-hour on-site staff and video control.
  2. Employees of Hotel "ESTILO" who have access to your personal information have signed confidentiality and non-disclosure agreements that guarantee the use of collected personal information only for the purpose of performing their work.
  3. Hotel "ESTILO" is committed to protecting your personal information and information. When entering confidential information (such as username and password) in the order form or in the customer's part, this information is encrypted using secure SSL layer technology. However, there is no method of transmitting information over the Internet or electronically, and a 100% secure electronic data storage method. Therefore, we can not guarantee its absolute certainty. If you have questions about the security of your personal information, please contact us. Hotel "ESTILO" uses an external platform and a credit card processing company for your online payments when purchasing services / products. These companies do not store, share, store or use personal information for other purposes.
  4. For customers / customers in the EU, Hotel "ESTILO" complies with the EU's general data protection regulation, as defined by the European Union, regarding the collection, use and preservation of personal data. Hotel "ESTILO" certifies that it meets the requirements for notification, selection for further relocation, security, data integrity, access and execution.
  5. We use information you provide to us, other than customer data, to manage, maintain, refine and provide all the features of the service you have requested and to provide support related to your service or purchased goods. We process customer data only in accordance with instructions provided by that customer or user.
  6. We respect your personal data and give you access to the data you may have provided through the use of our services or when placing an order. If you wish to access or change any personal data we hold for you or request to delete any information about you that we have received through the use of our services, you may contact us at any time, as outlined in the questioning form on our website. On request, we will block or delete all the information we have for you from our database. You can update, correct, or delete your account information at any time from your client.

    Please note that although the changes you make will be immediately reflected in active user databases or within a reasonable amount of time, we may retain all the information you provide to prevent fraud, misuse or other legal obligations, or when we think we have a good reason to do so. You may refuse to provide us with personal information, in which case we may not be able to provide some of the features of the service.
  7. We only store personal data gathered by the user while the account is active or else we store them for a limited period of time until we need them to meet the purposes for which we have originally collected them unless provided otherwise by law. We will retain and use the information that is necessary to comply with our legal obligations, resolve disputes and implement our agreements as follows.

    - Payment information is retained for 11 years in accordance with accounting and tax laws
    - Legal transaction information is retained for 10 years in accordance with the general limitation period set for civil claims.
  8. Hotel "ESTILO" does not own, control or manage the use of customer data stored or processed through the use of our services. Only the user has the right to access, process and manage the use of such client data. Hotel "ESTILO" does not know what client data is actually stored or provided by a customer of the service and does not have direct access to such client data unless authorized by the customer or if necessary to provide customer services as required
Since Hotel "ESTILO" does not collect or determine how to use personal data contained in client data and because it does not specify the purposes for which such personal data is collected or used, Hotel ESTILO does not act as a controller of personal data under the General Data Protection Regulation and has no associated responsibilities under EU law. Hotel "ESTILO" only responds to Art. 14 OF THE DIRECTIVE 2000/31 / EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF EUROPE of 8 June 2000. Hotel "ESTILO" should only be considered as processing on behalf of its clients data on any customer information containing personal information subject to the GDPR requirements.

The Customer is the Data Administrator under the Regulation for all client data containing personal information, which means that this party controls the manner in which that personal data is collected and used, as well as the determination of the purposes and means of processing such personal data.


5. Terms and Conditions

The terms and conditions for the use of the site are stated in the "Terms of Service" section of Cookies and "Rights of Use" which set forth the use, renunciation, limited liability, and so on. governing the use of our website and services.


6. Your consent

By using our site, you agree to this privacy statement.


7. Changes to privacy policy

When changing the privacy policy, we will post the changes to this web page.


8. Ask us or contact us

If you have any questions about this privacy policy, please contact us using the information below:
Hotel "ESTILO"
6400 Dimitrovgrad, Bulgaria

9, "Romain Rolan" Street, to the Kaufland hypermarket

Phone: +359 0391 620 40
E-mail: info@hotelestilo.bg